Terms of service

1.Who we are and what these terms cover

The site is operated by Sigzen Technologies Pvt Ltd, a company incorporated in India that works with clients worldwide, trading as Sigzen AI. References to "we", "us" and "our" are to Sigzen Technologies Pvt Ltd.

These terms cover the content on the site, the free AI Visibility Score, the newsletter, the on-site assistant and the contact form. They do not cover client engagements, which are governed by a separate agreement that sets out scope, price, acceptance criteria, data-processing terms and any outcome-linked fees.

2.The free AI Visibility Score

The free score shows how a limited set of buyer prompts about a domain was answered by several AI engines on the day the score ran. It is illustrative. AI answers vary between runs and over time, and the free score uses fewer prompts and fewer runs than a paid audit. It is not a representation about the business behind the domain, about any competitor named, or about any result a paid engagement would achieve.

The free score is provided as it is and as available. We may limit requests to one per domain in any 30-day period, decline a request, delay a report, or withdraw the service at any time. No account is created; the report is sent to the email address you give us.

You may request a score only for a domain you own, operate or are authorised to assess, or that is a publicly trading business whose assessment is a legitimate part of comparing suppliers. You must not use the service to harass or defame any business or person.

3.Acceptable use

You must not use the site or the free score in a way that breaks any law; that interferes with the site's operation or security; that attempts to gain access to systems or data you are not authorised to access; that sends automated or bulk requests to our forms or APIs; or that scrapes content from the site other than as permitted for search and AI crawlers in our robots file.

You must not submit content through the contact form, the assistant or the free score that is unlawful, defamatory, infringing or that contains another person's personal data without their authority.

We may suspend or block access to the site or the free score where we reasonably believe these terms have been breached.

4.Intellectual property

The site, its content, our methodology, playbooks, glossary, dashboards, reports and the Sigzen and Sigzen AI names and marks are owned by Sigzen Technologies Pvt Ltd or its licensors and are protected by copyright and trade mark law. Nothing in these terms transfers ownership of any of them to you.

You may quote short extracts from the site, including definitions from the glossary and the headline figures from your free score, provided you attribute them to Sigzen AI and link to sigzenai.com where the medium allows. You may not reproduce whole pages, remove notices, or present our material as your own.

You keep ownership of anything you submit to us. By submitting it you grant us a non-exclusive licence to use it for the purpose for which you sent it: to run a score, to reply to an enquiry, or to send the newsletter. We do not publish anything you submit without your separate written agreement.

5.No guarantees on this site

The site describes services we offer and explains how we work. Nothing on it is an offer capable of acceptance, a promise of any result, or professional advice on your particular circumstances. Figures shown on the site are either sourced third-party statistics, our own published numbers, or sample data labelled as such. Prices are published in US dollars and Indian rupees as two separate price lists; the one shown first depends on your region or your currency choice, and both are available on every page that shows a price. Invoices are issued in the currency agreed in the engagement agreement.

Any guarantee or outcome-linked fee referred to on the site applies only where it is written into an engagement agreement, subject to the qualification and conditions set out there. We do not promise a position in any AI engine or search engine.

We try to keep the site accurate and available but we do not warrant that it is free of errors, that it will be available without interruption, or that it is free of viruses or other harmful components.

6.Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

Subject to that, and to the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, the site, the free score, the assistant or the newsletter, including loss of profit, revenue, business, goodwill or data, and including loss caused by a decision taken in reliance on a free score or on content on the site.

Where liability cannot be excluded, our total liability to you in connection with the site and the free score in any twelve-month period is limited to one hundred US dollars or the equivalent in your local currency. Liability under an engagement agreement is governed by that agreement.

7.Governing law and disputes

These terms, and any dispute or claim arising out of them or out of your use of the site or the free score, are governed by the laws of India, and the courts of India have exclusive jurisdiction, except that nothing in this clause prevents a consumer from relying on mandatory protections of the law of the country in which they live.

Client engagements are governed by the law and jurisdiction set out in the relevant engagement agreement, which may name the law of the client's country. Where an engagement agreement is silent on the point, the laws of India apply to that engagement.

8.Changes and contact

We may update these terms from time to time. The date at the top is the date of the current version. Changes apply from the date they are published on this page, and your continued use of the site after that date is acceptance of the updated terms. We will not change the terms applying to a free score you have already requested.

If any part of these terms is found to be unenforceable, the rest continues to apply. Our failure to enforce a term is not a waiver of it.

Questions about these terms: hello@sigzenai.com, subject line "Terms". Our privacy policy at /privacy explains how we handle personal data.